<From a Fast-Food Worker> Realtalk: There are a number of reasons we do this. 1. Our Bosses are breathing down our necks. 2. Mystery Shoppers deduct points from our Overall Scores if we don't follow EXACT PROCEDURES, including pestering you with usless questions. 3. After a few hours of dealing with #1, we are more or less Zombies at the end of the day. I hate it too, but I got to make a livin'.